Job Description

The Hotel Operations Coordinator will be responsible for coordinating daily operational activities across the property, acting as a key liaison between front office, housekeeping, maintenance, and food & beverage teams. This role involves scheduling, tracking tasks and requests, supporting reporting, and helping ensure smooth communication and handovers between departments, so that guests consistently receive the exceptional experience.

Responsibilities

• Coordinate daily operational activities and communication across front office, housekeeping, maintenance, and food & beverage teams.
• Track and follow up on guest requests, maintenance issues, and departmental tasks to ensure timely resolution.
• Assist with rostering coordination and shift handovers across departments.
• Prepare and distribute daily operational reports, occupancy updates, and task lists for department heads.
• Support the planning and coordination of group bookings, events, and functions across departments.
• Act as a point of contact for departments to escalate operational issues to management.
• Maintain accurate logs of incidents, maintenance requests, and guest feedback for follow-up and reporting.
• Support the implementation of standard operating procedures and operational checklists.
• Assist with onboarding coordination for new staff across departments, including scheduling and documentation.
• Monitor compliance with WHS, security, and emergency procedures across daily operations.
• Support the Hotel Operations Manager with administrative tasks, scheduling, and special projects.
• Help identify recurring issues or bottlenecks and suggest improvements to operational workflows

Required Qualifications

• Certificate III/IV or Diploma in Hospitality Management, Business Administration, or a related field is highly regarded.

Required Skills

• Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to liaise effectively across departments.
• Proficiency in Microsoft Office and property management systems (PMS) is an advantage.
• Strong attention to detail and a proactive, solutions-focused approach.
• Ability to remain calm and organized during busy periods or when coordinating multiple requests.
• Sound understanding of WHS, security, and emergency procedures.
• Flexibility to work varying shifts, including evenings, weekends, and public holidays as required.
• A genuine passion for hospitality and delivering an exceptional guest experience.

Experience Requirements

• Minimum 1–2 years' experience in a hotel, hospitality, or operations coordination role.

Benefits

• Competitive salary of AUD $60,000–$72,000 per annum, commensurate with skills, qualifications and relevant experience. The salary package is negotiable for highly experienced and exceptional candidates.
• Visa sponsorship available for the successful candidate, subject to eligibility and applicable Australian visa requirements.
• Generous annual leave entitlement of 20–28 days, supporting a healthy work-life balance and providing employees with valuable time to recharge.
• Healthcare and health insurance benefits, supporting the health and wellbeing of our team members, subject to applicable employment terms and eligibility.
• Accommodation provided for the successful candidate.
• The opportunity to join a growing, guest-focused hospitality brand in the vibrant and beautiful suburb of St Kilda, Melbourne.
• A supportive and collaborative work environment that values quality, genuine hospitality, teamwork and craftsmanship.
• Ongoing training, mentoring and career development opportunities to support your professional growth and progression within the hospitality industry.
• Staff meals and applicable discounts on accommodation, stays and other services.

Application Closing Date

30 Oct 2026