Job Description

The Hotel Operations Analyst will be responsible for collecting, analyzing, and reporting on operational data across the property, including occupancy, revenue, guest satisfaction, and departmental performance. This role plays a key part in identifying trends, supporting process improvements, and providing management with clear, actionable insights to support strategic and day-to-day decision-making.

Responsibilities

• Collect, consolidate, and analyse operational data, including occupancy, revenue, guest satisfaction, and departmental KPIs.
• Prepare regular reports and dashboards for the General Manager and department heads, highlighting key trends and insights.
• Support budgeting, forecasting, and performance-tracking processes across departments.
• Identify inefficiencies and opportunities for process improvement across front office, housekeeping, food & beverage, and maintenance operations.
• Assist with analysing guest feedback and satisfaction data to identify service improvement opportunities.
• Support the development and maintenance of standard operating procedures and reporting templates.
• Work closely with department heads to gather data, understand operational challenges, and support decision-making.
• Assist with special projects, including system implementations, process reviews, and operational audits.
• Maintain accurate and organized records of reports, data sources, and analysis methodologies.
• Present findings and recommendations clearly to both operational and management audiences.
• Monitor industry trends and benchmarking data to support competitive positioning.
• Support the General Manager with ad hoc analysis and administrative tasks as required.

Required Qualifications

• A Master's degree in International Business Management, Hospitality Management, or a closely related field is required; candidates with this qualification are welcome to apply regardless of prior industry experience.
• Proficiency in Microsoft Excel and other data analysis or reporting tools; experience with property management systems (PMS) is an advantage.

Required Skills

• Alternatively, relevant experience in a hotel operation, business analysis, or reporting role will also be considered.
• Strong analytical skills, with the ability to interpret data and translate it into clear, actionable insights.
• Excellent written and verbal communication skills, with the ability to present findings clearly to varied audiences.
• Strong attention to detail and a methodical, organized approach to work.
• Ability to work both independently and collaboratively across departments.
• Genuine interest in hospitality operations, data-driven decision-making, and continuous improvement.
• Flexibility to work standard business hours, with occasional flexibility for reporting deadlines or projects.
• A proactive, curious mindset with a strong desire to learn and grow within the hospitality industry.

Benefits

• Competitive salary of AUD $55,000–$75,000 per annum, commensurate with skills, qualifications and relevant experience. The salary package is negotiable for highly experienced and exceptional candidates.
• Visa sponsorship available for the successful candidate, subject to eligibility and applicable Australian visa requirements.
• Generous annual leave entitlement of 20–28 days, supporting a healthy work-life balance and providing employees with valuable time to recharge.
• Healthcare and health insurance benefits, supporting the health and wellbeing of our team members, subject to applicable employment terms and eligibility.
• Accommodation provided for the successful candidate.
• The opportunity to join a growing, guest-focused hospitality brand in the vibrant and beautiful suburb of St Kilda, Melbourne.
• A supportive and collaborative work environment that values quality, genuine hospitality, teamwork and craftsmanship.
• Ongoing training, mentoring and career development opportunities to support your professional growth and progression within the hospitality industry.
• Staff meals and applicable discounts on accommodation, stays and other services.

Application Closing Date

30 Oct 2026