Job Description

The Hotel Operations Supervisor will be responsible for overseeing shift operations across the property, acting as the senior point of contact for guests and staff when department managers are not on duty. This role involves supervising front office and housekeeping staff, resolving guest issues, and ensuring smooth coordination between departments, while upholding our standards of genuine hospitality and operational excellence.

Responsibilities

• Oversee day-to-day shift operations across front office, housekeeping, and other departments as required.
• Act as the senior point of contact for guests and staff during shifts, resolving issues promptly and professionally.
• Supervise, support, and roster front office and housekeeping staff to ensure adequate coverage and smooth service.
• Coordinate check-in, check-out, and room readiness processes to minimize guest wait times and delays.
• Handle escalated guest complaints and requests, ensuring timely and satisfactory resolution.
• Monitor property security, safety, and emergency procedures during shifts, escalating issues as needed.
• Liaise between departments to ensure smooth handovers and consistent service delivery.
• Assist with training, coaching, and onboarding of new front office and housekeeping staff.
• Maintain accurate shift reports, incident logs, and handover notes for management.
• Support the Hotel Operations Manager with rostering, administrative tasks, and special projects.
• Ensure compliance with WHS, security, and emergency procedures across the property.
• Step in to support any department as required to maintain smooth property operations.

Required Qualifications

• Certificate III/IV in Hospitality or a related field is highly regarded but not essential

Required Skills

• Strong understanding of front office and housekeeping operations.
• Proven ability to lead, motivate, and support a team across multiple departments.
• Excellent communication and interpersonal skills, with a calm, professional, and guest-focused approach.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Experience with property management systems (PMS) and basic administrative processes.
• Flexibility to work varying shifts, including evenings, weekends, and public holidays.
• Sound understanding of WHS, security, and emergency procedures.
• A genuine passion for hospitality and delivering an exceptional guest experience

Experience Requirements

• Minimum 2–3 years' experience in a hotel or accommodation environment, including some supervisory experience.

Benefits

• Competitive salary of AUD $80,000–$95,000 per annum, commensurate with skills, qualifications and relevant experience. The salary package is negotiable for highly experienced and exceptional candidates.
• Visa sponsorship available for the successful candidate, subject to eligibility and applicable Australian visa requirements.
• Generous annual leave entitlement of 20–28 days, supporting a healthy work-life balance and providing employees with valuable time to recharge.
• Healthcare and health insurance benefits, supporting the health and wellbeing of our team members, subject to applicable employment terms and eligibility.
• Accommodation provided for the successful candidate.
• A supportive and collaborative work environment that values quality, genuine hospitality, teamwork and craftsmanship.
• Ongoing training, mentoring and career development opportunities to support your professional growth and progression within the hospitality industry.
• Staff meals and applicable discounts on accommodation, stays and other services.

Application Closing Date

30 Oct 2026